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Australian Charter of Healthcare Rights

The Charter describes rights that consumers, or someone they care for, can expect when receiving health care. These rights apply to all people in all places where health care is provided in Australia. This includes public and private hospitals, day procedure services, general practice and other community health services.


Ryan's Rule is a three step process to support patients of any age, their families and carers, to raise concerns if a patient’s health condition is getting worse or not improving as well as expected. Ryan’s Rule applies to all patients admitted to any Queensland Health public hospital—including the emergency department—and in some Hospital in the Home (HITH) services.

Ryan’s Rule has been developed in response to the tragic death of Ryan Saunders, who died in 2007 from an undiagnosed Streptococcal infection, which led to Toxic Shock Syndrome. When Ryan’s parents were worried he was getting worse they did not feel their concerns were acted on in time. In light of his death, the Department of Health made a commitment to introduce a patient, family, carer escalation process (Ryan’s Rule), to minimise the possibility of a similar event occurring.


Give a compliment: Everyone enjoys receiving positive feedback, and we are no exception. If you've received exceptional service, we would love you to let us know.


We welcome your feedback and compliments as it helps us continue to improve.


Make a complaint: If you are unhappy with any aspect of your care, please let us know so we have the opportunity to put things right.


To give a compliment or make a complaint, please follow the steps below.


Discuss your feedback with the person/s caring for you.

Request to speak to the manager of the ward/unit area.


Ask to speak with Brisbane South Patient Representative on 07 3154 3100 or email


If you do not believe we have resolved your complaint, you can contact the Office of the Health Ombudsman. This is an independent body, and can be contacted on 131 OHO (131 646) or


Office of the Health Ombudsman

Telephone: 131 OHO (133 646)


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