Your Patient Rights

Your Rights and Responsibilities

At Brisbane South Private Hospital, we are committed to ensuring that every patient receives safe, respectful and compassionate care. We believe you should feel informed, supported and involved throughout your healthcare journey.

Understanding your rights and responsibilities can help you take an active role in decisions about your health and treatment. We encourage you to ask questions, raise any concerns and speak with your healthcare team whenever you need clarification or further information.

The Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights explains the rights that apply to everyone receiving healthcare in Australia. It provides a national framework outlining what patients can expect when accessing healthcare and receiving treatment at Brisbane South Private Hospital.

We encourage all patients and their support people to become familiar with the Charter and to watch the accompanying video.

An Auslan version of the video is available below for people who are deaf or hearing impaired:

Source: Australian Commission on Safety and Quality in Health Care.

Your rights as a Healthcare Consumer at Brisbane South Private Hospital:

As a patient at Brisbane South Private Hospital, you have the right to receive safe, respectful and high-quality healthcare.

Access

  • You have the right to receive healthcare services and treatment that meet your individual needs.
  • You have the right to appropriate care and support during your stay at BSPH.

Safety

  • You have the right to receive safe and high-quality healthcare.
  • You have the right to be cared for in an environment where you feel safe and supported.
  • Your healthcare should be provided in accordance with appropriate healthcare standards.

Respect

  • You have the right to be treated with dignity, courtesy and respect.
  • Your individual needs, culture, identity, beliefs and personal choices should be recognised and respected.
  • You should be treated fairly and without discrimination.

Partnership

  • You have the right to ask questions and receive clear and honest answers from your healthcare team.
  • You have the right to participate in decisions about your treatment and healthcare.
  • You can choose to involve family members, carers or other people you trust in your healthcare planning and decision-making.

Information

  • You have the right to receive clear information about your condition, treatment options, and the possible benefits and risks of treatment.
  • You have the right to receive enough information to make informed decisions about your healthcare.
  • You have the right to information about BSPH services, waiting times and any costs that may apply.
  • You can ask for assistance if you have difficulty understanding health information.
  • You have the right to request access to your health information.
  • If something goes wrong with your healthcare, you have the right to be told what happened, how it may affect you and what is being done to keep you safe.

Privacy

  • You have the right to have your privacy and dignity respected while receiving care at BSPH.
  • Your personal and health information must be kept private, secure and confidential.
  • Information about your healthcare should only be shared appropriately and in accordance with privacy requirements.

Giving Feedback and Making a Complaint

  • You have the right to provide feedback or make a complaint about your care without it negatively affecting how you are treated.
  • You have the right to have your concerns listened to and addressed fairly and within a reasonable timeframe.
  • You can share your experiences to help BSPH improve the quality and safety of its healthcare services.

At Brisbane South Private Hospital, we value open communication and partnership with our patients. If you are unsure about any aspect of your care or your rights, please speak with a member of your healthcare team.